Refund policy

At faltu.co, customer satisfaction is our priority. We strive to offer quality products and a hassle-free shopping experience. Below, we outline our policies regarding returns and refunds.

1. Returns

  • Eligibility: Items can be returned within [mention period, e.g., 30 days] of purchase, provided they are in their original condition, unworn, unwashed, and with all tags attached.
  • Non-Returnable Items: Certain products, such as [mention examples like personal care items, customized products], are not eligible for returns.
  • Process: To initiate a return, contact us at [samyakenterpriseusa@gmail.com] or +91 7039074385. Our team will guide you through the process and provide a return authorization.

2. Refunds

  • Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed, and the credit will be automatically applied to your original payment method within [mention timeframe, e.g., 5-10 business days].
  • Partial Refunds: In cases where items show signs of use or are not in their original condition, partial refunds may be granted at our discretion.
  • Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases where the return is due to a mistake on our part or a defective product.

3. Exchanges

  • Policy: If you wish to exchange an item, please indicate this when initiating the return. Exchanges are subject to product availability.
  • Procedure: For faster service, we recommend returning the item for a refund and placing a new order for the desired product.

4. Damaged or Incorrect Items If you receive a defective, damaged, or incorrect item, please reach out to us immediately at [samyakenterpriseusa@gmail.com] or +91 7039074385 with your order number and details. We will resolve the issue promptly, including replacements or full refunds.

5. Contact Information For questions or assistance with your return or refund, contact us: