Refund policy

At faltu.co, customer satisfaction is our priority. We strive to offer quality products and a hassle-free shopping experience. Below, we outline our policies regarding returns and refunds.

Returns (For Size & Colour Change)

Refunds and exchanges are reviewed after the returned item is received and inspected. The goal is to keep the process fair while protecting product quality standards.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

Final sale, worn, washed, altered, or damaged-by-use pieces may not be eligible.
Approved refunds are processed to the original payment method or store credit where applicable.
Approved exchanges are shipped after the original item clears inspection.
We take 7 working days to process refund/exchange
Shipping charges and reverse pickup fees may be non-refundable unless the issue was caused by fulfillment error.
Refund timelines can depend on your payment provider after Faltu.co processes the refund.

Eligibility: Items can be returned within [mention period, e.g., 7 days] of purchase, provided they are in their original condition, unworn, unwashed, and with all tags attached.
Non-Returnable Items: Certain products, such as [mention examples like personal care items, customized products], are not eligible for returns.
Process: To initiate a return, contact us at [officialfaltu.co@gmail.com] or +91 9769721625. Our team will guide you through the process and provide a return authorization.

2. Refunds

Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed, and the credit will be automatically applied to your original payment method within [mention timeframe, e.g., 7-10 business days].
Partial Refunds: In cases where items show signs of use or are not in their original condition, partial refunds may be granted at our discretion.
Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases where the return is due to a mistake on our part or a defective product.

3. Exchanges

Policy: If you wish to exchange an item, please indicate this when initiating the return. Exchanges are subject to product availability.
Procedure: For faster service, we recommend returning the item for a refund and placing a new order for the desired product.

4. Damaged or Incorrect Items If you receive a defective, damaged, or incorrect item, please reach out to us immediately at [officialfaltu.co@gmail.com] or +91 9769721625 with your order number and details. We will resolve the issue promptly, including replacements or full refunds.

5. Contact Information For questions or assistance with your return or refund, contact us: